How do I return an item?

To return an item, please download the required form here: Return Form (PDF)

You can complete the form digitally and print it, or print it first and complete it by hand.

2.1 Order Details

Please complete all order details so that we can locate and register your return in our system.

• Order number
• First and last name
• Phone number (mobile or landline)
• Email address

2.2 List the Items

Enter each item you are returning in the table. Remember to include the quantity and reason for the return.

Place the items and completed return form in the package, then send your return to us by registered mail at:

Luxoia Webshop AG
Returns
Seestrasse 108
9326 Horn

Customers are responsible for return shipping costs.

Once we receive your return, it will be inspected and processed. The amount paid for the returned items will automatically be refunded to your original payment method.

For example, if you paid with TWINT, the refund will be credited to your TWINT account.

If you paid in advance, please provide your bank details on the return form.

Items may be returned within 14 days of receiving your order.

Unfortunately, we cannot accept returns in the following cases or for the following items:

• The 14-day return period has expired

Damaged items

• Missing or damaged original packaging, such as packaging with tears
• Missing accessories
• Consumable products
• Personal hygiene products
• Fine jewelry
• Items priced at CHF 1,500 or more (exchange only)
• Sale items
• Smartwatches
• Items specifically marked as non-returnable